Here you will find the answers to your questions about SmartyPlanet.

Installation of sensors, functions, features, data management, backups, communications, unlimited autonomy…

  • Do I need technical knowledge to install and configure the sensor stations and the web platform?

    No, this new product integrates everything: the hardware, communications and the viewing website, all fully configured to start working in just minutes, plug and play, without technical knowledge.


  • Why is it safer to have my data in the Cloud instead of on my computer?

    Smarty Planet's Cloud has the most sophisticated security measures to ensure that your sensor data is always available and protected, thanks to a Data Center that incorporates state-of-the-art security systems.




  • Can it be accessed from any device?

    Yes, all you need is an internet connection and a modern browser like Chrome, Safari, Firefox, or Explorer—no software or plugins required. It's compatible with smartphones and tablets.




  • Can more than one user use the system?

    Yes, you can create as many password-protected users as you want. Each user can configure their own dashboard, as well as alarms and notifications. Concurrent access to all users is permitted.



  • Can the display website be customized?

    Yes, each user can configure the platform according to their needs or preferences. The client's branding can be customized by incorporating their corporate image.



  • Does it have a user manual?

    No, the web application has been completely custom-designed, making it very visual and intuitive for all users, without the use of manuals.



  • Can you have multiple sensor stations on the same account?

    Yes, each account can have multiple sensor stations spread across the territory.

  • Are new versions of the program included in the price?

    Yes, all updates and improvements are automatically published and accessible to all users.



  • Do I need to get a data plan from the phone company?

    No, Smarty Planet's monthly fee includes: communications, platform hosting, maintenance, program licenses, and everything you need in a single payment.

  • Can I use the data collected by the sensors in third-party applications?

    Yes, at Smarty Planet we believe that sharing helps us improve and create value. That's why the Smarty Planet platform has an API that allows third-party applications to use the data collected by the sensors. Data can also be downloaded in standard formats such as Excel and CSV.

  • Does it work everywhere?

    Smarty Planet sensor stations are equipped with a state-of-the-art quad-band GPRS modem that allows them to operate in all countries worldwide where GSM network coverage is available.



  • Does it need electrical power?

    No, Smarty Snow works wirelessly and continuously using high-capacity solar power, including the solar panel, high-efficiency charge controller and lithium-ion batteries.

  • Is it weatherproof?

    Yes, the sensor stations are made with materials resistant to the harshest outdoor conditions, tested in high mountains and very low temperatures.



  • Is there a backup of the data?

    Yes, the databases that host the sensor data are redundant and are backed up daily to ensure their security.



  • What happens if the GSM network temporarily goes down?

    Smarty Planet sensor stations have internal memory to store up to 40,000 readings. In the event of a loss of GSM network coverage, the data is stored at the station and sent to the cloud as soon as GSM network coverage is restored.

  • How often do the sensors take readings?

    Smarty Planet sensor stations have internal memory to store up to 40,000 readings. In the event of a loss of GSM network coverage, the data is stored at the station and sent to the cloud as soon as GSM network coverage is restored.

  • How often do the sensors take readings?

    By default, measurements are taken every 15 minutes (quarter-hourly) and sent to the cloud every hour. These frequencies can be configured according to our client's needs.



  • Can new sensors be incorporated or specific developments be carried out?

    Yes, Smarty Planet is a flexible, modular and scalable system that can be adapted to the needs of our clients both at the sensor level (hardware) and web functionalities (software).