Here you will find the answers to your questions about SmartyPlanet

Sensor installation, functions, features, data management, backups, communications, unlimited autonomy…

  • Do I need technical knowledge to install and configure the sensor stations and web platform?

    No, this new product integrates everything: hardware, communications, and web visualization, all fully configured to start working in just minutes, plug and play, without any technical knowledge.


  • Why is it safer to have my data in the Cloud instead of on my computer?

    The Smarty Planet Cloud features the most sophisticated security measures to ensure your sensor data is always available and protected, thanks to a Data Center that incorporates cutting-edge security systems.




  • Can it be accessed from any device?

    Yes, you only need an internet connection and a latest-generation browser like Chrome, Safari, Firefox, or Explorer. No software or plugins need to be installed. It's compatible with smartphones and tablets.




  • Can more than one user use the system?

    Yes, you can create as many users with passwords as you like. Each user can configure their own dashboard, as well as their alarms and notifications. Concurrent access to all of them is permitted.



  • Can the display website be customized?

    Yes, each user can configure the platform based on their needs or preferences. The client's branding can be customized by incorporating their corporate image.



  • Do you have a user manual?

    No, the web application has been completely custom-designed, making it highly visual and intuitive for all users, without the need for manuals.



  • Can you have multiple sensor stations on the same account?

    Yes, each account can have multiple sensor stations spread across the territory.

  • Are new versions of the program included in the price?

    Yes, all updates and improvements are automatically published and accessible to all users.



  • Do I need to sign up for a data plan with my phone company?

    No, the Smarty Planet monthly fee includes communications, platform hosting, maintenance, program licenses, and everything else you need in a single payment.

  • Can I use the data collected by the sensors in third-party applications?

    Yes, at Smarty Planet, we believe that sharing helps us improve and create value. That's why the Smarty Planet platform has an API that allows third-party applications to use the data collected by the sensors. Data can also be downloaded in standard formats such as Excel and CSV.

  • Does it work anywhere?

    Smarty Planet sensor stations are equipped with a state-of-the-art quad-band GPRS modem, allowing them to operate in all countries around the world where GSM network coverage is available.



  • Do you need power?

    No, Smarty Snow operates wirelessly and continuously using high-capacity solar energy, including the solar panel, high-efficiency charge controller, and lithium-ion batteries.

  • Is it weather resistant?

    Yes, the sensor stations are made of materials resistant to the harshest outdoor conditions, tested in high mountains and at very low temperatures.



  • Is there a backup of the data?

    Yes, the databases that host the sensor data are redundant and backed up daily to ensure their security.



  • What happens if the GSM network temporarily goes down?

    Smarty Planet sensor stations have internal memory to store up to 40,000 readings. In the event of a loss of GSM network coverage, the data is stored on the station and sent to the cloud as soon as GSM network coverage is restored.

  • How often do the sensors take readings?

    Smarty Planet sensor stations have internal memory to store up to 40,000 readings. In the event of a loss of GSM network coverage, the data is stored on the station and sent to the cloud as soon as GSM network coverage is restored.

  • How often do the sensors take readings?

    By default, measurements are taken every 15 minutes (quarter-hourly) and sent to the cloud every hour. These frequencies can be configured based on our client's needs.



  • Can new sensors be incorporated or specific developments made?

    Yes, Smarty Planet is a flexible, modular, and scalable system that can be adapted to our customers' needs, both in terms of sensors (hardware) and web functionality (software).